DELIVERY OF GOODS
This policy applies only to merchandise purchased via the MacWave website and Electronic (Email) system
The customer undertakes to check the order, contact and address details carefully before submitting a purchase order online. Deliveries will only be made to the delivery address selected on “final checkout” and are subject to availability and receipt of payment.
We do our best to secure delivery within 24-48 hours (within major metropolitan areas, outer lying areas may incur additional time) from the date of your order but we will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
Please ensure that your stipulated delivery address is easily accessible to our couriers. If no one is present at the address when the delivery is attempted, the goods will be retained by the driver, who will telephone to re-arrange or will return later that day, if possible.
Delivery Methods
Orders will be delivered via our nationwide contracted couriers.
Delivery Areas
MacWave delivers to physical addresses within the boards of South Africa. Customers beyond South Africa boarders like Namibia, Botswana, Swaziland and Lesotho must arrange their own delivery. There is no post office delivery service.
Delivery Fee
Delivery fees vary from destination to destination. We endeavour to always keep our fees to the most possible affordable rates
Delivery Times
Monday to Friday between 8am and 5pm. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any public holiday in South Africa. There are no weekend deliveries.
Collection
MacWave has a walk-in outlet, therefore as a customer you can arrange to collect your items purchased online, no delivery fee will apply in such instances. Should you wish to do this, please specify this in the special instructions field when completing your “final checkout” and the relevant MacWave representative will advise if this arrangement is possible together with their collection times and trading hours.
Precautions on receiving a consignment (Order) from MacWave
The following procedure must be followed when receiving the order:
a). Please ensure that the sealing tape securing your parcel is unbroken and the parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, the following process applies:
- You may inspect the order against the Delivery Note to ensure that everything is correct as ordered before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier will initial next to the notation. In the unlikely event that any item is found to be missing thereafter, MacWave will not accept responsibility for said item/s.
- You may request the courier or MacWave’s representative to return the parcel, clearly stating the reasons as to why on the Delivery Note. Thereafter, you will be contacted by MacWave’s representative in due course.
b). In the unlikely event that the sealing tape was not broken and the parcel has no signs of physical damage, you signed for the parcel without inspecting the items/ inside and after found the item/s to be damaged, such reports must be sent to MacWave immediately on the same day of receiving the parcel with supporting images of the damage and the parcel packaging. However, please note that this only covers item/s damaged in transit and doesn’t cover item/s missing. Thereafter, MacWave will not accept liability for damages afterwards.
Errors
We shall take all reasonable efforts to accurately reflect the Goods, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for further damages resulting from any transactions based on any error apart from refunding any monies paid by you to the Company.
PICKUP AND DELIVERY OF COMPUTERS
This policy applies only to collection of computers for repairs and delivery of computers after repair.
Pickup Methods
Computers will be picked up by our nationwide contracted couriers.
Pickup Areas
MacWave picks up Mac computers from physical addresses within the boards of South Africa. We do not use Post-office or any postage services.
Collection and Delivery Fee
In 2017 MacWave wiped away all fees for collection and delivery of computers for repairs with in major metropolitan areas (city centres and nearby suburbs around the cities) in South Africa.
Free collection doesn’t apply to collection and delivery of computers for parts installation, such return delivery shall be fully paid for.
Outer lying areas (far from city and suburbs) may incur extra delivery costs (Fees) due to use of third party couriers and exaggerated delivery fees charged by the courier company and such fees are calculated at the discretion of MacWave. Collection and delivery fees must at all times be communicated to the customer before collection of the device.
Pickup and delivery Times
Monday to Friday between 8am and 5pm. We do not collect or deliver on Good Friday, the 25th and 26th of December, the 1st of January or any public holiday in South Africa. There are no weekend deliveries.
Safety Precautions before collection and delivery
The following procedure must be followed when dispatching or receiving the consignments;
a. Customers Dispatch
It is important to keep the packaging size relative to the packed Item, just like the original manufacturer packaging of the computer. The bigger the size the more the delivery fee paid, it is mandatory for the customers to sends us packaging dimensions before dispatch to advise on the courier charges (if there is any extra depending on the size). Smaller items packed in bigger packaging parcels shall be liable to extra courier fees even if it is a free collection from metropolitan areas
It is a total responsibility of the customer (Sender) to ensure safe packaging of the computer device before it is dispatched from the sender. The computer should be prepared for collection in a proper safe packaging (firstly, wrap the computer with bubble wrapper or soft material to protect it, secondly, place the wrapped computer in a safe strong packaging box).
The parcel should be marked with (FRAGILE) using a RED MARKER all over the box or fragile tape which can be got from any stationery stores like CNA, Shoprite etc.
NOTE
Our couriers are under no obligation to check the packaging to ensure whether it is proper, safe or not. That is the sender’s obligation. Therefore, in the unlikely event that the parcel is collected by the courier without the sender’s attention to our safety precautions and the parcel or its contents are damaged in transit, neither MacWave nor the courier company will be liable for damages on said computer/s.
b. MacWave Dispatch
After repair complete and payment is processed, The Mac is now ready to be shipped back to the client in a timely manner usually same day depending on the time payment was received, (Definitely same day for credit account customers).
The dispatcher ensures that the parcel containing the customer’s computer is packed safely, internally protected with bubble wraps secured in a strong packaging box and externally marked with fragile tape on both sides of the packaging prior to courier handling.
c. Receiving consignment by the Customer
Please ensure that your stipulated delivery address is easily accessible to our couriers. If no one is present at the address when the delivery is attempted, the consignment will be retained by the driver, who will telephone to re-arrange or will return later that day, if possible.
The following procedure must be followed when receiving the order:
i). Please ensure that the sealing tape securing your parcel is unbroken and the parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, the following process applies:
- You may inspect the parcel against the Delivery Note before signing the Proof of Delivery document. Inspect that the device is actually in the parcel. Should the parcel be damaged, please take a picture of the damage and ensure it is noted on the Delivery Note and both you and the courier representative will initial next to the notation. In the unlikely event that the device in the parcel is found to be missing thereafter, MacWave will not accept responsibility for the loss.
- You may request the courier or MacWave’s representative to return the parcel, clearly stating the reasons as to why on the Delivery Note. Thereafter, you will be contacted by MacWave’s representative in due course.
ii). In the unlikely event that the seal is unbroken and the parcel is undamaged, you signed for the parcel without inspecting the device in the parcel and after found the device to be damaged, such reports must be sent to MacWave immediately, on the same day of receiving the consignment with supporting images of the damage and the parcel packaging. However, please note that this only covers device damage in transit and doesn’t cover device missing. Thereafter, MacWave will not accept liability for damages on the device.
d. Receiving consignment at MacWave
Upon receiving the consignment, a MacWave representative inspects the parcel exterior to ensure that there are no signs of physical damage or mishandling and that the Parcel is securely sealed with no broken seals (signs of having been opened). The parcel is then accepted and the consignee signs that the parcel has been received in good order.
However, the parcel being in good order may not necessarily imply that the computer is in good order, therefore further inspections follow and a report of physical condition of the device is sent to the client before it is booked in for repair. It is important to note that neither MacWave nor the courier are liable to any damage on the product if the parcel has no signs of mishandling or physical damage
Bottom line
Our policy in relation to Delivery and Collection is built on 2 primary concerns, CONSIGNMENT SAFETY and CUSTOMER SATISFACTION
